Question 1

How does staffing actually work once I post an event?

Accepted Answer

You post the event details -- date, location, role, and headcount -- and our team matches it against vetted talent in that market. You review candidate profiles, approve who's assigned, and get confirmation once the roster is locked, typically well ahead of the event date.

Question 2

How far in advance do I need to book staffing?

Accepted Answer

Our standard lead time is 1-2 weeks for most markets and event sizes. Larger activations, multi-market campaigns, or peak-season markets (like Phoenix during convention or spring training season) are best booked 3-4 weeks out to guarantee your preferred talent.

Question 3

What does NowPromotions charge, and how is pricing structured?

Accepted Answer

Pricing is based on role, shift length, headcount, and market -- your account team provides a quote before you commit to any booking, and there are no hidden platform fees layered on afterward. Every quote is itemized so you know exactly what's covering talent pay versus platform services.

Question 4

What's your cancellation policy if our event date changes?

Accepted Answer

Cancellations made outside 72 hours of the event incur no fee. Inside that window, a partial cancellation fee applies because talent has already been confirmed and turned away other work -- full details are in our Cancellation Policy. We'll always work with you first on rescheduling instead of cancelling outright when possible.

Question 5

When and how do brands get invoiced?

Accepted Answer

Brands are invoiced after the event completes, with payment terms (typically net 15 or net 30) set during onboarding. Recurring or multi-market clients can set up standing billing arrangements through their account manager.

Question 6

What happens if a staff member doesn't show up?

Accepted Answer

No-shows are rare because of our verification and rating system, but if one happens we escalate immediately -- our team works to source backup coverage same-day where possible, and the incident is logged against that talent's profile, affecting their future eligibility for assignments.

Question 7

How do I apply to become a promotional model or event staff member?

Accepted Answer

Create a profile with clear photos, your experience, and the markets and event types you're available for. Applications are reviewed by our talent team, and most applicants hear back within a few business days.

Question 8

What does the verification process involve?

Accepted Answer

Verification includes confirming your identity, collecting tax information (a W-9 for U.S.-based independent contractors), and a review of your profile and any references or past event history. Completing all steps promptly is the single biggest factor in how quickly you start getting staffed.

Question 9

When do models and event staff get paid?

Accepted Answer

Payment is issued after the event is marked complete and any required check-in/check-out steps are confirmed, generally within 5-7 business days. Our Payment Policy has the full schedule and details on payment methods.

Question 10

Am I an employee or an independent contractor?

Accepted Answer

Talent staffed through NowPromotions work as independent contractors, governed by the Independent Contractor Agreement you accept when you join the platform. That means you control which assignments you accept, and you're responsible for your own tax filing using the 1099 we provide.

Question 11

Will I receive a 1099 for tax purposes?

Accepted Answer

Yes. If you earn $600 or more through the platform in a calendar year, we issue a 1099-NEC by the end of January the following year, consistent with IRS requirements for independent contractor payments.

Question 12

Can I decline an assignment after I've been matched?

Accepted Answer

Yes, you're never obligated to accept an assignment, and declining before you're confirmed carries no penalty. Once you've formally accepted and confirmed a shift, though, we ask you to treat that as a commitment -- late cancellations affect your reliability rating the same way a no-show would.

Frequently asked questions